Dune Boutique

You can reach our customer support team via our contact page, by email at info@duneboutique.com or by phone at +44 7456067815. Our customer service is available Monday to Friday, 09:00–17:00, and we aim to respond within 24–48 hours.

We ship exclusively to the United Kingdom.

We do not charge shipping costs. Shipping is always FREE to the United Kingdom.

Yes, as long as your order has not shipped yet. Email us at info@duneboutique.com or use our contact page as soon as possible, including your order number. Orders are processed within 1–3 business days (Monday to Friday), so please contact us quickly. Once your order has shipped, it can no longer be changed, but you can still return it within 30 days of delivery under our Return & Refund Policy.

Below are the estimated delivery times for all packages:

• Order cutoff time: 22:00 GMT.
  Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
• Order handling time: 1 to 3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
• Transit time: 4 to 9 business days (Monday to Friday).
• Estimated delivery time: 5 to 12 business days.

For more details please read our Shipping Policy here.

Your security is our highest priority. All transactions on our website are encrypted using SSL technology, and payments are processed by our payment provider. We never see or store your full card or account details.

We accept Visa, Mastercard, Apple Pay, Google Pay, Shop Pay and PayPal. The payment methods available for your order are always shown at checkout. You can read our Payment Policy here.

For more insight, you may also want to read our Terms of Service here or Privacy Policy here. You can also read our Payment Policy here.

Occasionally an order can be delayed during delivery. You can check the status of your order here: Track your order. If your order has not arrived within the estimated delivery time, please contact us with your order number and we will investigate with the carrier.

You can return your item within 30 days of receiving it. Simply contact our support team and we’ll guide you through the return process. The item must be unworn and in its original packaging. Read our Return & Refund Policy for all details.

If your item arrives damaged, defective or incorrect, the return is free of charge – contact us within 48 hours of delivery with your order number and photos, and we will send you a replacement or a full refund. If you are not satisfied or have changed your mind, the return shipping costs are paid by the customer. Approved refunds are issued to your original payment method within 10 business days. Read our Return & Refund Policy for all details.