Shipping policy

Last updated: 08-11-2026

This Shipping Policy explains how and when your Dune Boutique order is processed and delivered, what it costs and what happens if something goes wrong along the way.

1. Order processing time

  • Orders are processed within 1–3 business days (Monday to Friday) after your payment has been confirmed.
  • Orders paid before 22:00 (GMT) start processing the same business day; orders paid after 22:00 (GMT) start the next business day.
  • Orders placed on weekends or UK bank holidays are processed from the next business day.
  • If we expect a delay, we will let you know by email.

2. Shipping method & delivery times

  • Free Standard Tracked Shipping
  • Orders are shipped from our international fulfilment centre.
  • Shipping time: 6–9 business days (Monday to Friday) after dispatch.
  • Estimated total delivery time: 7–12 business days (Monday to Friday), including processing.
  • Delivery times are estimates; carrier delays, customs processing or peak shopping periods can occasionally cause delays.

3. Shipping costs

  • Free Standard Tracked Shipping applies to all orders delivered within the United Kingdom.
  • The total amount shown at checkout is the amount you pay – no hidden fees are added after checkout.

4. Shipment confirmation & tracking

  • As soon as your order has been dispatched, you will receive an email with your tracking number, the name of the carrier and a link to follow your parcel.
  • It can take 24–48 hours before tracking information is updated.
  • You can also follow your order via Track Your Order.

5. Shipping destinations

We currently ship to the United Kingdom only. Orders to addresses outside our delivery area cannot be placed at checkout.

6. Prices & VAT

All prices are shown in GBP (British pound sterling) and include VAT where applicable.

7. Delivery issues & address errors

  • Please make sure your shipping address is complete and correct at checkout.
  • The address can no longer be changed once your order has been processed. Contact us as soon as possible if you notice a mistake.
  • We are not responsible for delays caused by an incorrect address or a missed delivery. If a parcel is marked as delivered but you have not received it, please contact the carrier first and then let us know.
  • If a parcel is returned to us because of an address error or because it was not collected, we will contact you to arrange reshipment.

8. Lost, delayed or damaged shipments

  • If your order has not arrived within the estimated delivery time, contact us and we will investigate with the carrier.
  • If your parcel arrives damaged, please report it within 48 hours of delivery and include photos of the packaging and the item.
  • Depending on the situation, we will arrange a replacement or another suitable solution, in line with UK consumer law.

9. Returns related to shipping

Returns are handled under our Return & Refund Policy and are sent to our overseas returns address listed there. For approved returns, the customer pays the return shipping costs, unless the item arrived damaged, defective or incorrect.

10. Customer support

If you have any questions about this Shipping Policy, please contact us using the details below:

Store name: Dune Boutique
Company name: Pure Nordic Wear
Company address: Janssensstraat 90, Aarle-Rixtel, Noord-Brabant, 5735 AG, Netherlands
Company number: 95880445
VAT number: NL004453018B13
Phone: +44 7456067815
Email: info@duneboutique.com
Customer service hours: Monday–Friday, 09:00–17:00 (GMT)

We aim to respond to all inquiries within 24–48 hours.

Thank you for shopping at Dune Boutique.